KPI guide

What is average resolution time? Definition, formula & how to track it

Average resolution time explained: what it means, how to calculate it, why it matters, and how to track it automatically with a governed AI analyst.

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✓ Plain-English definition✓ Formula & benchmark✓ Track it automatically
Average resolution time

Understanding average resolution time

Average resolution time is a key business metric. Here’s how to define and use it.

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What it is

Average resolution time measures a core part of business performance and is tracked over time.

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How to calculate

Define average resolution time once in a governed layer so the formula is consistent everywhere.

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Track it automatically

Analytify computes average resolution time live and explains changes in plain English.

FAQ

Frequently asked questions

What is average resolution time?+
Average resolution time is a key performance indicator that measures an important aspect of business performance. Analytify tracks it with a single governed definition so every team sees the same number.
How do I calculate average resolution time?+
Define average resolution time once in Analytify’s governed semantic layer; from then on it’s computed consistently across every dashboard and answer.
How do I track average resolution time automatically?+
Connect your data to Analytify and it tracks average resolution time live, letting you ask plain-English follow-ups about why it changed.
Why does average resolution time matter?+
Average resolution time is a signal of business health; watching it over time helps teams catch problems and opportunities early.
Is there a free version?+
Yes — the open-source Community Edition is free forever for self-hosted use.

Track average resolution time on your data

Book a 15-minute demo — we’ll set up average resolution time tracking live and answer your questions.

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