The metrics that matter in Zendesk — and how to track them automatically. Analytify turns your support performance into governed KPIs you can watch live and ask about in plain English.
The core support performance metrics and what they tell you.
| KPI | What it measures | In Analytify |
|---|---|---|
| Ticket Volume | Your support performance | ✓ Auto-tracked |
| First Response Time | Your support performance | ✓ Auto-tracked |
| Average Resolution Time | Your support performance | ✓ Auto-tracked |
| CSAT | Your support performance | ✓ Auto-tracked |
| Ticket Backlog | Your support performance | ✓ Auto-tracked |
| Resolution Rate | Your support performance | ✓ Auto-tracked |
| Tickets By Category | Your support performance | ✓ Auto-tracked |
Analytify defines each Zendesk KPI once and keeps it live.
Each KPI means the same thing across every chart and team.
KPIs update automatically as new data arrives.
Ask a plain-English follow-up to explain any KPI’s movement.
Book a 15-minute demo — we’ll set up your Zendesk KPIs on real data.
See the full directory.
The KPIs worth tracking.
The KPIs worth tracking.
The KPIs worth tracking.
The KPIs worth tracking.
The KPIs worth tracking.
The KPIs worth tracking.
The KPIs worth tracking.
The KPIs worth tracking.
The KPIs worth tracking.
The KPIs worth tracking.
The KPIs worth tracking.